FREQUENTLY ASKED QUESTIONS

2024 EVENT DATES

MAY 12–14, 2024 ❱ San Sebastian, Spain

May 20–21, 2024 ❱ Digital Partnering

VENUE DETAILS

Kursaal Elkargunea Center
Zurriola Hiribidea, 1
20002 Donostia - San Sebastián

VISA INFORMATION 

For visa requirements, please visit the Department of Foreign Affairs.

Should you require an invitation letter for your visa application, please email EBDbilling@informa.com with the information below, and they will be happy to issue the letter for you. 

• Full Name as shown on passport 
• Passport Number:
• Date of Issue:
• Date of Expiry:
• Date of Birth:

WHAT ARE THE REGISTRATION OPTIONS?

ALL-ACCESS PASS:

GENERAL REGISTRATION Advanced Registration Offer. Available to April 1 EUR 2,585 + VAT - Biotech - Pharma - Delivery - Diagnostics - Medical device companies - Investors

SERVICE PROVIDERS EUR 3,450 + VAT - CRO - CMO - Economic development organizations - Representatives of law - Consultants - Merchants

DIGITAL ACCESS PASS: – EUR 2,095

HOW CAN I UPDATE MY DETAILS?  

Please contact EBDcustomerservice@ebdgroup.com along with your full name, company name, and the details of the amendment.  

CAN I PAY BY INVOICE?

Unfortunately, the invoice option is no longer available as a payment method on our website. Credit card payment is required at check out for all our 2023 events to complete your registration. Once you make the payment, you will receive a paid invoice/payment receipt within 2 working days. And you will also receive access to our partnering system within 24 hours from registration and payment completion.     

CAN I CANCEL MY PARTICIPATION AND RECEIVE A REFUND?

 As per our flexible registration policy, you are welcome to substitute your all access pass for a digital experience pass. This means that we can downgrade your registration to digital pass only and issue a refund for the difference as long as this is requested 14 days or more before the start of the event.   Alternatively, you are welcome to send a replacement from your company to take over the All-Access pass. But please note that payment is due as outlined above even in the case of non-attendance at the event and therefore we will not be able to grant a full refund.  

Our flexible registration policy can be found on our website HERE

HOW CAN I PROCESS A REPLACEMENT?  

Please contact EBDcustomerservice@ebdgroup.com along with the below details:  

• Original Attendee:  
• Name of replacement:  
• Salutation (Ms,Mr,Dr,prof):  
• Job title:  
• Company name:  
• Company address (including Zip code):  
• Phone number:  
• Email address: 

HOW LONG DO REFUNDS TAKE TO PROCESS?  

Refunds take 4-6 weeks to process.