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Hany Mokhtar
Customer Experience & Digital Transformation World Class Expert, Head Of Customer Experience at Mobily


Mr. Mokhtar is a Renowned Customer Experience & Digital Transformation leader, a world-class executive and an author with extensive business expertise of over 22 years in roles of; Customer Experience, Marketing, Processes Reengineering, CC and Digital Transformation.

Hany carries strong leadership & management capabilities with a proven success record of across industries of: Utilities, FMCG, IT, petroleum, Marketing & Adv., Telecom, Banking and Gov.

Having worked across diverse Industries on a wide range of solutions and propositions demonstrates a strong capacity to fully comprehend business objectives, spot challenges & opportunities, develop smart cost-effective solutions, and lead teams to boost the competitive edge in a way that increases revenues and optimizes Customers’ Experience & Business Results

Agenda Sessions

  • Ensuring Successful Digital Transformation