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Frequently Asked Questions

I'm a registered attendee, what happens with my registration?

Your existing in-person conference registration ticket will automatically be carried over to our 100% virtual event and you do not need to re-register.  Should you have any queries about your registration, please contact our Delegate Relations Director Jessica Purnell at

I am a sponsor/exhibitor, what happens next?

Our number one priority is to deliver you an outstanding virtual experience, resulting in more opportunities for networking, brand visibility and lead generation than ever before.  Your dedicated account manager will be in touch over the coming days to provide next steps and answer any questions you may have.  Should you have immediate questions, please contact Nick Matthews at

I am a speaker on the agenda, what happens next?

Our Production team will follow up with you over the coming days to re-confirm your participation as a speaker for our virtual event, and also answer any questions you may have.  Please see our speaker resource page for a video update from Louisa on the virtual format. More information will be added to this page in due course.  Should you have any immediate questions, please contact Louisa Maitland at

How will the presentations be delivered in a virtual format?

All speaker presentations will be accessible from your computer or mobile device with a mix of live and pre-recorded sessions, with a view of the speaker presenting via video alongside their slide deck as they are presenting. As a virtual attendee, you will be able to access all speaker presentations via your computer or mobile device including a mix of live and pre-recorded sessions. You will still be able to submit questions to the speakers, see who else is in the virtual room alongside you and send private or group-wide messages during or after the presentation.

All presentations will be released throughout the live event and will be accessible for 30 days on-demand, meaning you will be able to watch more sessions that ever before.

How will the virtual exhibition look?

Our digital exhibition will be accessible alongside the detailed agenda presentations. The virtual exhibit booths will highlight service offerings, short informational videos and virtual meeting rooms where you can video chat directly with representatives, providing a simple way for you to connect with relevant vendors and suppliers.  We are currently working with all of our exhibitors to showcase their novel technologies, products and services in a 100% digital format, so stay tuned for additional details.

Will I still be able to communicate with attendees, speakers and exhibitors?

Absolutely! Our virtual platform will give you a personal profile including your name, job title and company (and you can add your photo too) and provide you with access to browse the full list of registered attendees (name, title, company, photo). You will be able to ask questions and discuss your industry challenges with all attendees, speakers and exhibitors, send private messages and set up one-to-one video meetings with each other. 

Do I need to pay VAT now that the event is virtual?

Paying VAT depends on where you are based. Attendees based in the UK or Europe are subject to 20% VAT, and attendees based outside of Europe, or in Europe with a registered VAT number, do not need to pay VAT. 

I already booked flights / hotel accommodations, can these be refunded?

Please follow up with the airline / hotel directly to inquire about cancellation policies.

Still have questions?

Please contact our Event Marketing Manager Joanne Driscoll at