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Frequently Asked Questions

I'm a registered attendee, what happens with my registration?

Your existing in-person conference registration ticket will automatically be carried over to our 100% virtual event and you do not need to re-register.  Should you have any queries about your registration, please contact our Delegate Relations Director Jessica Purnell at Jessica.Purnell@informa.com


I am a sponsor/exhibitor, what happens next?

Our number one priority is to deliver you an outstanding virtual experience, resulting in more opportunities for networking, brand visibility and lead generation than ever before.  Your dedicated account manager will be in touch over the coming days to provide next steps and answer any questions you may have.  Should you have immediate questions, please contact Nick Matthews at Nicholas.Matthews@informa.com


I am a speaker on the agenda, what happens next?

Our Production team will follow up with you over the coming days to re-confirm your participation as a speaker for our virtual event, and also answer any questions you may have.  Please see our speaker resource page for a video update from Louisa Maitland on the virtual format. More information will be added to this page in due course.  Should you have any immediate questions, please contact Louisa Maitland at Louisa.Maitland@informa.com


How will the presentations be delivered in a virtual format?

All speaker presentations will be accessible from your computer with a mix of live and pre-recorded sessions. All panel discussions will be followed by live Q&As with the speakers. All individual speaker presentations will not have live Q&As - we encourage you to reach out to the speakers directly via web chat or video meetings following their presentation if you have any questions or comments you would like to discuss.

All presentations that we have been given permission to share will be made available for 30 days on-demand, meaning you will be able to watch more sessions that ever before.



How will the virtual sponsor and exhibitor hub look?

Our digital sponsor and exhibitor hub will highlight service offerings, short informational videos and host virtual meeting rooms where you can video chat directly with representatives, providing a simple way for you to connect with relevant vendors and suppliers.


Will I still be able to communicate with attendees, speakers and exhibitors?

Absolutely! Our virtual platform will give you a personal profile including your name, job title and company (and you can add your photo too) and provide you with access to browse the full list of registered attendees (name, title, company, photo). You will be able to ask questions and discuss your industry challenges with all attendees, speakers and exhibitors, invite people to chat via a web chat box, and set up one-to-one video meetings with each other. 


I already booked flights / hotel accommodations, can these be refunded?

Please follow up with the airline / hotel directly to inquire about cancellation policies.



Still have questions?

Please contact our Event Marketing Manager Joanne Driscoll at Joanne.Driscoll@informa.com