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June 11 - GMT (Greenwich Mean Time, GMTZ)
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June 11 - GMT (Greenwich Mean Time, GMTZ)
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June 11 08:00 - 09:00
Registration & networking
June 11 09:00 - 09:10
Chairperson’s Opening Remarks
June 11 09:10 - 09:40
FOS keynote address 2024
June 11 09:40 - 10:25
Evidencing the customer journey
June 11 10:25 - 10:55
Morning Networking & Coffee Break
June 11 10:55 - 11:40
Embedding Consumer Duty and wider best practice across the business
June 11 11:40 - 12:25
Providing exceptional outcomes to vulnerable customers
June 11 12:25 - 13:10
Protecting customers who are victims of fraud
June 11 13:10 - 14:10
Lunch & Networking
June 11 14:10 - 14:40
Providing clear communication
June 11 14:40 - 15:25
How organisations have been shaping their customer communication
June 11 15:25 - 15:55
Afternoon coffee & networking
June 11 15:55 - 16:40
Exploring opportunities for automation
June 11 16:40 - 17:25
Handling increased CMC activity
June 11 17:25 - 17:40
Close of conference & networking
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