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21 October 2021
Millennium KnightsbridgeLondon

Adam Samuel
Lawyer, Compliance and Dispute Resolution Consultant at Adam Samuel


For the last thirty years, Adam has worked in financial services compliance, originally handling complaints as an Insurance Ombudsman’s assistant and second PIA Ombudsman and then helping firms and complainants present their cases. He has the qualifications of both a compliance specialist and a financial and mortgage adviser. Adam trains firms, fixes their problems, re-writes their procedures, finds out what went wrong and how to remedy it and writes extensively about these types of issues. He authored the only book on UK financial services complaint handling. Adam has also worked with a number of professional bodies on their standards, ethics and examinations. He has helped regulators in four countries and three continents with everything from training, legal advice and designing compensation schemes. He has appeared on both television and radio discussing consumer financial services problems.

Agenda Sessions

  • A FOS Overview and a look at how not to end up part of it