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Andrew Edler
Managing Director at Equiniti Charter


As the Managing Director at Equiniti Charter, Andrew works with a wide variety of regulated businesses to help them enhance their customer experiences and transform their business operations. Andrew has worked in business management and consulting for over 25 years for companies such as Experian, Grant Thornton, and Bank of Scotland before joining Equiniti.

Used to operating at board level, Andrew has a track record of delivering growth for businesses across technology, financial services, data, professional services and outsourcing sectors. With particular interests in data insight and analytics, CX and digital transformation, and new product development & distribution, he has overseen the international deployments of both complaints handling and case management systems.

Agenda Sessions

  • Uses of Technology in Complaints Handling