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Janis Hambling
Head of Customer Solutions at Yorkshire Building Society


Janis Hambling leads inbound telephony and online servicing and the Customer Relations teams. YBS have been developing their Vulnerable Customer approach since 2015 including significant support for the closure of their Norwich and Peterborough current account throughout 2017 and 2018. They are now regularly called upon to share their experiences and approach across the industry.

Agenda Sessions

  • Improving Approaches to Identifying and Handling Vulnerable Customers