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Kate Woollard
Head of Communications at Huntswood

Profile

Kate joined Huntswood in November 2017 and is the Head of Communications.

Kate is a passionate advocate for improving customer experience. She strongly believes that business outcomes can be improved by delivering better, more efficient and more satisfying experiences for customers.

Prior to her time at Huntswood, Kate gained a high level of product and customer management knowledge in financial services, specialising in mortgages and general insurance. She has previously led teams of subject matter experts in the delivery of strategic complaint root cause analysis, complex complaint escalations, customer outcomes frameworks, vulnerable customer policy and digital customer journeys. Before this, she worked as a market researcher in the technology industry."

Agenda Sessions

  • The Changing Nature of Customer Expectations and Perceptions of the Complaints Journey

    13:10