Lauren Long

Ombudsman Leader at Financial Ombudsman Service

Speaker

I’ve been working in financial services and complaints handling for 10 years and in customer service focused roles for around 15 years. As an Ombudsman at the Financial Ombudsman Service I decided complaints across a range of financial products. In my current role as Ombudsman Leader I oversee a department of case handlers resolving complaints and I head up our policy work around vulnerability and equality.