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Martin Canwell
Solutions Consultant at Aptean

Profile

Martin Canwell is Solutions Consultant for Aptean with almost a decade’s worth of experience in customer services and complaints management.

He's dedicated his time to empowering organisations to adopt innovative technology to provide teams with the industry-tailored tools they need to analyse the root cause of customer complaints, identify vulnerable customers, capture, resolve and report on cases while staying compliant with current regulations.

Agenda Sessions

  • Chairperson’s Opening Remarks

    09:00
  • Improving Approaches to Identifying and Handling Vulnerable Customers

    09:35
  • Complaints Handling During COVID-19

    11:05

Speakers at this event