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21 October 2021
Millennium KnightsbridgeLondon

Matthew Drage
Managing Director at Square 4


Matthew specialises in regulatory risk and conduct regulation, having worked as a supervisor at the Financial Conduct Authority (FCA) and within two of the ‘big four’ professional services firms. Most recently, he was the Advisory Director at Huntswood and acted as the firms Skilled Person. He has directly led on a number of complaints transformation and benchmarking initiatives. Matthew is a Fellow of the International Compliance Association (ICA) and is a member of the Chartered Institute for Securities & Investment (CISI). Outside of work, Matthew enjoys racquet sports, skiing and is a keen follower of Formula 1.

Agenda Sessions

  • Conducting a Customer Journey Analysis – Best Practice

  • Post-Covid-19 Lessons for Complaints Professionals