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21 October 2021
Millennium KnightsbridgeLondon

Sharon Nodder
Failure Demand Analysis, Reporting and Reduction Manager at Yorkshire Building Society


Sharon has extensive experience across a broad spectrum of business areas, and a passion for delivering an exceptional customer experience. Sharon & her team analyse the customer demand across all channels (including but not limited to complaints) to identify opportunities for improvement, for customers and colleagues alike. They then share their insight to influence business areas to make the necessary changes to eliminate failure demand.

Agenda Sessions

  • Conducting a Customer Journey Analysis – Best Practice