This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

21 October 2021
Millennium KnightsbridgeLondon

Sharon Nodder
Failure Demand Analysis, Reporting and Reduction Manager at Yorkshire Building Society

Profile

Sharon has extensive experience across a broad spectrum of business areas, and a passion for delivering an exceptional customer experience. Sharon & her team analyse the customer demand across all channels (including but not limited to complaints) to identify opportunities for improvement, for customers and colleagues alike. They then share their insight to influence business areas to make the necessary changes to eliminate failure demand.

Agenda Sessions

  • Conducting a Customer Journey Analysis – Best Practice

    11:20