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Tina Jones
Head of Complaints at Nationwide


Tina Jones Joined Nationwide in 2011 after an enjoyable career at Bank of Ireland (previously Bristol & West Building Society). At Nationwide no one day is the same in leading 34 complaints and DSARs teams across 5 sites. The teams collectively resolve 100,000 Nationwide complaints, 3,500 Financial Ombudsman complaints and 22,000 DSAR requests annually.

Passionate about developing people to be the very best they can be and enabling the right tone and culture for our business to prosper in. Sponsor of the Future Leader Program and a passionate advocate of Nationwide’s personal development investment, after being fortunate to have completed Next Generation Leader Program (2014) and Senior Exec Development Program (2016). Being part of the 'Leading for Mutual Good' Program now gives me a great opportunity to be an active part of the new leadership era at Nationwide.

Agenda Sessions

  • Managing Repeat Complaints