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David Gardner
Director, Customer and Market Insights at Salesforce


David Gardner is the Director of Customer & Market Insights at Salesforce, based in San Francisco, CA. Focused on developing and new and innovative customer listening methods, David and the broader CMI team are the chief customer evangelists and storytellers across all Salesforce solutions, representing the customer inside and out - by role, industry, market and geography. David leads Salesforce’s Global Qualitative Center of Excellence, focused on supporting cross-cloud strategic initiatives, and driving two-way dialogue between Salesforce customers and senior leadership at Salesforce.

Prior to Salesforce, David spent over 15 years in the research agency world, most recently as SVP & Managing Director for the Technology and Retail practices at Maru/Matchbox, a boutique consumer intelligence firm.

Agenda Sessions

  • KEYNOTE PANEL: Putting the Sizzle Back into Insights: Generating Excitement in the C-Suite