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InsighTALENT vs. InsighTECH
March 1-2, 2022
VirtualAgenda in Eastern Time

Natasha Hillier
Head of Customer Insight at HSBC

Profile

nsights and customer experience professional with global experience. Ability to translate complex data into actionable insights and storytelling, providing decision making support to the organization.
Focused on customer experience, behavioral design, design thinking, and agile ways of working.
Strong project management and research skills providing strategic consultation. Experience leading cross functional teams and stakeholder management communications.
Experienced in managing NPS programs, customer journey mapping, and identifying CX priorities.
Committed to understanding the customer, improving their customer journey and making the changes to turn skeptics to advocates.
I am a Project Management Professional (PMP) and hold a Professional Scrum Master designation.
Design Thinking interest is supplemented with a certificate from Stanford d.school with additional certification in Customer Experience Essentials & Customer Foundation from Forrester.

Key Skills and experience:
• Voice of the Customer – Leading customer research and insight initiatives that tell the customer story in an engaging way and inspire action among business stakeholders
• Proposition Development – Shaping customer propositions that delight our customers and deliver business growth
• Digital Transformations – Delivering agile testing and research programs using innovation to guide digital developments and enhance customer experience

Natasha Hillier's Network

Agenda Sessions

  • Panel: The New Skillsets of the Future Insights Leader

    11:00am