This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

October 6, 2021
Online virtual eventEST/GMT-5 Time Zone

David Porter
Global Financial Services Director at Genesys


Today, David leads the Genesys Financial Services vertical team. In prior roles, David spent many years building and growing businesses at J.P. MorganChase. He led the
sales & marketing, analytics and client experience teams for J.P. Morgan Global Wealth Management.
Before this, he led the construction of the Chase affluent business model, rolling-out Chase Private Client, from 8 to 2,500 branches across the US. In Chase Card Services he developed the first, affluent
specific pricing strategy, devised and implemented fresh risk management and sales tools while also creating and launching new products that have positioned J.P. Morgan Chase as an innovation leader.He started his financial services career with Lloyds Bank. This was followed by twelve years at American Express working in strategy, sales &marketing and business leadership roles in Europe, Asia and the US.

Agenda Sessions

  • Session 2 - How Digital and AI are Evolving Self Service and the Contact Center