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October 6, 2021
Online virtual eventEST/GMT-5 Time Zone

Justin Knowles
Strategic Innovation Officer at City Bank


Justin Knowles currently serves as the Strategic Innovation Officer for City Bank in Lubbock, TX. Being in the community banking space for 15+ years, he has a strong passion for fintech and working with resources to create a better streamlined customer and employee experience through product, process improvement, or feature enhancement. He has focused his attention on all things digital & payments, but thrives on learning more from each business unit. Justin leads the way for promoting bold and fresh innovative ideas that encourage City Bank to maintain the Faith, Family, and Fun culture they are known for delivering to their customers.

Agenda Sessions

  • Session 3 - How can I Help You?”: How Conversational AI is Changing Digital Banking