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Delivered as a Hybrid Event October 13 - 20, 2021
In-Person October 13-14 • Virtual October 19-20Hilton Philadelphia at Penn’s Landing • Philadelphia, PA


Below you will find information and links that will prepare you for Coupon and CoPay 2021.  Please carefully read through each section below and let Timothy Berry know if you have any questions.

Key Contacts 


Karen Hanover | +1 212 600 3436  |


Timothy Berry | +1 212 600 3441 |


Please review this list of important deadlines for both IN-PERSON and VIRTUAL events:

Friday, September 24th

  • Pass Registration Due
  • Speaker Bios Due
  • Virtual Exhibit Materials (logos, videos, links, downloads) Due to be uploaded to Dropbox
  • Pre-recorded Session Submissions Due

Wednesday, September 28th

  • Slides Due (both virtual and in-person sessions)

Monday, October 4th

  • Tracking Information for Booth Materials Due to Informa Connect

Thursday, October 7th

  • Earliest Delivery Date for Packages being sent to Hotel

Pass Registration - Due September 24th

You are entitled to a certain number of complimentary registration passes to the event, per your agreement.  

If you are unsure how many passes you have used or what comes with your package, please contact Timothy Berry -

Complimentary Passes

The primary contact from each company will receive a unique activation link and details of how to create an account on our registration portal, Visit Connect, to register your complimentary Main Conference and Booth Staff passes for the in-person event. All in-person passes will be automatically registered for the virtual event.

Please note: 

  • If you have any Virtual Only passes included in your agreement, please contact Timothy Berry
  • If you have any changes to your registered passes, please email changes to Timothy Berry

Speakers will automatically be registered, please do not use your allotments to register speakers. If you have not yet submitted your speaker details, please send to Timothy Berry (

Timothy will be contacting all speakers directly with further information about their participation.

Additional Passes

If your need to register for additional booth passes over your allocation, please contact Karen Hanover -

If you need to register for additional conference passes over your allocation - this can be handled through delegate sales: Juliet Nelson -

Virtual Event: October 19th - 20th

As Coupon & CoPay 2021 is a hybrid event, we will be running the virtual portion October 19th-20th. Below you will find the important details and deadlines to prepare for the virtual event.

Company Profile Hub: Due September 24th 

Please prepare the following information:

  • Company name
  • Company description (500 characters max with spaces)
  • Company logo (500 x 300 px with transparent background)
  • Company website URL
  • Videos: up to 3 (5min max each) - HD 1920 x 1080 px or 1280 x 720 px - MP4
  • Social Media Links (Facebook, Twitter, Instagram & Linked are possible)
  • Downloads - up to 3 - PDFs
  • Background Image/Color Image (1920 x 1080 px (landscape), jpg or png format)
  • Banner Image (600 x 250 px, jpg or png format)

Please submit your materials by following this link

If you have any questions or concerns, please email Timothy Berry at

Accommodation & Venue

Hilton Philadelphia at Penn’s Landing

Please visit out Pricing & Venue page for more information on this years' venue, including rates and links to make your reservation.

Please note that rooms are limited and the discounted rate will expire in advance of the meeting, so please book early.

Exhibitor Setup

Shipping - Tracking Numbers

All booth materials should be shipped directly to the hotel. Boxes may arrive no earlier than Thursday, October 7th, 2021. 

Please label all boxes with:

  • Coupon & CoPay
  • [Your Company Name]
  • Box _ of __

We ask that you please share the tracking numbers for any boxes/shipments with our team in order to best assist.  Our show management team will help track packages on-site should any issues or delays arise.

Please send complete tracking information by Monday, October 4th to Timothy Berry -


Booth Setup & Breakdown

Booth Setup - Tuesday, October 12th

  • 6:30pm in the XXX

You will receive your assigned booth number as we near the event.  The exhibit hall will be locked at 8:30pm and reopened at 7AM for all attendees on Wednesday morning.

Booth Breakdown - Thursday, October 14th

You may begin breaking down following the conclusion of the sessions at 3:00PM on Thursday, October 14th.

Booth Logistics

The Coupon & CoPay exhibition area will be set up with tabletop booths for the 2021 hybrid event. 

Each booth will include:

  • (1) 6' Table with 8' of Back Drop Space for Banner or PopUp Graphic
  • (2) Standard Banquet Chairs

Separate storage space is not available. Please plan to store any boxes/packaging under or behind your tables/banner.

Basic conference WiFi is available for all Coupon & CoPay attendees.

Power sources - More Instruction to Follow

Informa AllSecure


Informa AllSecure is Informa’s approach to enhanced health and safety standards at our events following COVID-19. As the world’s leading events’ organizer, Informa has developed a detailed set of enhanced measures to provide the highest levels of hygiene and safety at its events, providing everyone with reassurance and confidence they are participating in a safe and controlled environment.

For further details on our 10 Key Commitments, please click here

Exhibiting Sustainably

At Informa Connect, we have an ambition to become a champion of sustainability within our business and across the specialist markets we serve. 

As part of our FasterForward programme, we have committed to a series of specific and ambitious goals and activities that, over a five year period, will help us become an ever more sustainable, high impact business while supporting and accelerating change in our markets. 

Exhibitor Sustainability Checklist

Firstly we have put together a useful checklist for you to follow on how you can exhibit at our event more sustainably - click here to learn more

Better Stands

Through our commitment to the evolution of the exhibitions industry, we aim to ensure that we are delivering the best possible experience for our customers. We believe that by moving away from the use of disposable exhibition booth we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events. Therefore, as part of event regulation we ask that exhibitors do not use disposable booth. Disposable booths are defined as space only stands made to be used only once which are usually constructed from raw materials at the venue during build up and the main structure is disposed of after the event.

More Info on Better Stands - click here

**We are specifying that any freebuild exhibitors must demonstrate evidence at both the design concept and build methodology that your stand’s core structural materials are re-useable or recycled