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October 4-6, 2021
Sheraton Denver DowntownDenver, CO

Khalilah Cooper
Senior Director, Service & Hospitality at Chick-fil-A, Inc.


What are you responsible for at your company?

Having joined Chick-fil-A in 2013, Khalilah is responsible for ensuring the guest experience at Chick-fil-A remains best in class, by leading a team that develops and deploys innovative customer facing service and hospitality solutions. She also leads an enterprise level, cross-functional customer experience strategy team that is responsible for mapping out the future of the customer experience for the brand.

In less than 30 words, how would your customers describe your restaurant brand?

Craveable food, served quickly by friendly employees who care.  Chick-fil-A will go above and beyond to make sure their Customers have a great experience.

What excites you about the future of this industry?

I'm excited about the opportunity to continue to care for our communities by providing great food, remarkable service, and genuine hospitality as people look for ways to connect with each other and simplify their lives.

Other than your own restaurants, what is your all-time favorite meal?

Thai Coconut Curry

Give us a fun fact about yourself?

It's hard for me to refrain from dancing if I hear a song with a good beat.

Agenda Sessions

  • Where Hospitality and Digital Tools Collide


Speakers at this event