Jessica SchumannHotel Director at Cruise Industry
Jessica was the second female hotel director for Holland America Line. During her 22 years at sea, she has worked in 14 different front and back of house functions in various departments on cruise ships. As a Hotel Director, she is a leader in large scale and culturally diverse teams utilizing collaboration and communication. She is focused on successfully influencing and realizing sustainable organizational change through open cross organizational dialog. These are a few strategies she will share that was effective to maintain on board wellbeing with her crew during COVID-19.