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23 - 24 November 2021
AmsterdamAlso available online via live streaming and on-demand

Jessica Schumann
Hotel Director at Cruise Industry


Jessica was the second female hotel director for Holland America Line. During her 22 years at sea, she has worked in 14 different front and back of house functions in various departments on cruise ships. As a Hotel Director, she is a leader in large scale and culturally diverse teams utilizing collaboration and communication. She is focused on successfully influencing and realizing sustainable organizational change through open cross organizational dialog. These are a few strategies she will share that was effective to maintain on board wellbeing with her crew during COVID-19.

Agenda Sessions

  • Where Are They Now: Four stories about life on board and on shore during the pandemic


Speakers at this event