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Day 1 - BST (British Summer Time, GMT+1)

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Day 1 - BST (British Summer Time, GMT+1)

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09:30 - 09:4515 mins
Welcome and scene setting
    Morning Roundtables
    10:00 - 11:0060 mins
    Front Office
    Front office tech for personalisation
      10:00 - 11:0060 mins
      Back Office
      Core banking transformation – the heart transplant
        10:00 - 11:0060 mins
        AI & ML
        AI for personalisation and customer experience
          10:00 - 11:0060 mins
          Cloud
          Available cloud technologies & latest trends
            10:00 - 11:0060 mins
            Personalisation
            Technologies to help achieve the holy grail of genuine customer personalisation
              11:00 - 13:00120 mins
              Networking Break
                Lunchtime Roundtables
                13:00 - 14:0060 mins
                Front Office
                Overcoming CX/UX pains
                  13:00 - 14:0060 mins
                  Back Office
                  Legacy systems vs newcomers
                    13:00 - 14:0060 mins
                    AI & ML
                    RPA and ML in the middle and back office
                      13:00 - 14:0060 mins
                      Cloud
                      What can be safely put in the cloud and how to ensure compliance
                        13:00 - 14:0060 mins
                        Personalisation
                        Key ingredients to successful personalisation: knowledge, processes, technology, collaboration
                          14:00 - 15:0060 mins
                          Networking Break
                            Afternoon Roundtables
                            15:00 - 16:0060 mins
                            Front Office
                            What’s useful and what’s hype – knowing what tech to invest in
                              15:00 - 16:0060 mins
                              Back Office
                              Best practices, battle scars, do’s and dont’s of core banking transformations
                                15:00 - 16:0060 mins
                                AI & ML
                                Use cases – investment, implementation, results
                                  15:00 - 16:0060 mins
                                  Cloud
                                  Use cases – investment, implementation, results
                                    15:00 - 16:0060 mins
                                    Personalisation
                                    Use cases – investment, implementation, results
                                      16:00 - 17:0060 mins
                                      Networking Reception
                                        17:00 - 17:055 mins
                                        Close of Day 1
                                          NextDay 2
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