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Here are the topics under the spotlight:

Making digital delivery channels work for both the bank and the customer.

Costs, integration, innovative applications, and what to do with physical locations. How to make the newer digital tech work with legacy systems already in place? What is best practice for the accessibility & availability of services – how many clicks before the service is delivered (and how to make it happen)? What are the common thorny issues with customer/user experience (CX/UX) and how do various institutions solve them?

See agenda