This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Frequently Asked Questions

I'm a registered attendee, what happens with my registration?

Your existing in-person conference registration ticket will automatically be carried over to our 100% virtual event and you do not need to re-register.  Should you have any queries about your registration, please contact our Delegate Sales Representative Matt Douglas at Matthew.Douglas@informa.com


I am a sponsor/exhibitor, what happens next?

Our number one priority is to deliver you an outstanding virtual experience, resulting in more opportunities for networking, brand visibility and lead generation than ever before.  Your dedicated account manager will be in touch over the coming days to provide next steps and answer any questions you may have.  Should you have immediate questions, please contact John Egan at John.Egan@informa.com


I am a speaker on the agenda, what happens next?

Our Production team will follow up with you over the coming days to re-confirm your participation as a speaker for our virtual event, and also answer any questions you may have.  Should you have any immediate questions, please contact Danica Schroth at Danica.Schroth@informa.com


How will the presentations be delivered in a virtual format?

All speaker presentations will be accessible from your computer or mobile device with a mix of live and pre-recorded sessions.  As a virtual attendee, you will be able to access all speaker presentations at your own pace. You will still be able to submit questions to each speaker to get them answered by the speaker directly.  All presentations will be released throughout the week of the event and will be accessible on-demand for 30 days post-event.  



Will I still be able to communicate with attendees, speakers and exhibitors?

Yes. We are finalizing our technology platform that will allow you to ask questions and discuss your challenges with all attendees, speakers and exhibitors.  We will add more information here over the coming weeks. 


I already booked flights / hotel accommodations, can these be refunded?

Please follow up with the airline / hotel directly to inquire about cancellation policies.



Still have questions?

Please contact our Event Marketing Manager Joanne Driscoll at Joanne.Driscoll@informa.com