Face-to-Face Customer Service

Yesterday we posted that Columbia, which is based on BlueCross BlueShield of South Carolina, opened up a new strip mall that will sell policies and answer any customer service questions. To add to that story Spokeswoman Lauralee Shapiro mentions:

"I just think with the confusion in the marketplace, it gives an opportunity for people to come in and actually get information for their health care plan."

Do you think that with the current economic situation we will be seeing more personal face-to-face customer service interactions?