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David Katzman
Head of Customer Experience & Strategy at Onshape PTC


David Katzman focuses on reimagining how products are developed and deployed in the digital era. His expertise includes determining product market-fit and business strategy, as well as advising leaders on adopting new processes to build innovative products. He currently leads Customer Experience and Strategy for Onshape at PTC.
Prior to PTC, Katzman was the vice president of Sales and Customer Success for Onshape -- the Software-as-a-Service (SaaS) product development platform company where he was instrumental in working with early customers and product development to determine product-market fit. In addition, David was heavily involved in designing, implementing and overseeing business operations and policies – from customer success and sales to partnerships and business development. Onshape was acquired by PTC for $470 million in October 2019. Previously, Katzman was a senior consultant at Deloitte Consulting.
Katzman holds an MBA from Dartmouth's Tuck School of Business, and a Bachelor of Science degree in computer engineering and economics from Tufts University. An avid fan of Boston sports teams and aspiring grill master, he also enjoys riding his Peloton, and boating with his wife and young daughter.

Agenda Sessions

  • Fireside chat: Rethinking customer experience innovation

  • Fishbowl discussion: