Jessica KaffrenHead of Operations, Middle East, North Africa and Turkey at HSBC Middle East
Jessica Kaffren is the Regional Head of Operations for HSBC, covering MENA and Turkey. She is a customer-centric banking professional, with extensive experience gained over 15 years in both customer-facing and back office roles. Jessica started her career on the trading floor at Credit Suisse, before moving into M&A advisory, following which she held several roles in strategy and operations areas. In her current role, Jessica is passionate about transforming banking services to deliver simpler, better and faster solutions for customers and colleagues. Jessica describes herself as an intrapreneur.