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22-23 March, 2022
Intercontinental O2London, England

Gunter Uytterhoeven
Chief Customer & Innovation Officer at AXA Next


Gunter is the Chief Customer & Innovation Officer of AXA Partners and AXA Next, where he leads its strategic ambitions centered on Customer Journey and Innovation. He joined with a wealth of experience from AXA Belgium, where he was the Chief Customer & Data Officer for 6 years. 

Previously, he worked for 8 years at BNP Paribas in marketing and digital, and 7 years at the Boston Consulting Group leading multiple strategic missions across various industries.

He is well known in the Belgian market as a true innovator in banking & insurance, where he made a strong impact thanks to his pioneer initiatives such as the first banking app in Belgium with BNP Paribas Fortis, the Itsme authentication standard that is now used by 65% of Belgian adults, the digitization of 80% of all customer journeys at AXA Belgium, and the creation of a real-time car insurance database federating all local insurers.

Agenda Sessions

  • Power Panel: Achieving Digital Acceleration – What Do Incumbents Need To Do?