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14-15 March 2023
Intercontinental O2London, England

Jamie Broadbent
Head of Digital, Innovation & Design at RBS International


An award-winning banking leader with career specialisms in digital innovation, proposition development and strategy, Jamie is currently Head of Digital, Innovation & Design at RBS International – the international division of NatWest Group. In this role, Jamie is business owner of all customer facing digital channels, together with having overall responsibility for enterprise-wide design and architecture and developing and driving the on-going digital transformation strategy of the business.

Twitter: @jmebroadbent

LinkedIn: in/broadbentjamie

Agenda Sessions

  • Power Panel: Tales From The Frontline - How Can Financial Institutions Deliver Excellent Customer Experience Blending Human & Digital & Get Their Customers To The Right Channel To Profit From Their CX Strategy?