Maria LagutinaIndustry Expert at Independent
Digital, eCommerce, Business/ Experience Transformation professional with 14 years in a financial services sector, having worked across lines of business, geographies (EMEA, APAC, US), organizational (country, regional, global, highly-matrixed environment) and accountability levels. Assumed a variety of roles in areas ranging from operations and technology to business consultancy, product, and sales.
Passionate about customer experience, transformation towards digital, making the consumer process friction-free and seamless. Digital evangelist, team-player and a positive leader.
Specialties: digital sales, online marketing, analytics, CX, UEX, digital servicing, Internet, mobile, eCommerce, Retail Banking, electronic banking, business analysis, digital strategy, product ecosystem, digital transformation, business transformation, change management, process re-engineering, agile, product P&L, analytics, target operating model, project management, program management, digital payments.