This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

22-23 March, 2022
Intercontinental O2London, England

Natalie Ledward
Head of Vulnerable Customers at Monzo


Natalie leads the approach to vulnerability, accessibility and financial inclusion at Monzo Bank. She became the winner of the first Which? Your Consumer Champion award in 2019 for her work to create a gambling block that protects vulnerable customers. At Monzo, she uses her experience in inclusive design and technology to develop ideas to reduce barriers and empower customers, in order to help Monzo with it’s mission to make money work for everyone.

Agenda Sessions

  • Networking Break - Come & Meet The Demoing Companies In The Exhibition Hall plus Executive Boardroom: Financial Inclusion - How The Industry Should Work Together To Meet The Needs Of All Marginalised Groups Of People