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14-15 March 2023
Intercontinental O2London, England

Natalie Ledward
Vulnerability Manager at Monzo


Natalie leads the approach to vulnerable customers, accessibility and financial inclusion at Monzo Bank. She became the winner of the first Which? Your Consumer Champion award for her work to create a gambling block that protects vulnerable customers.

She previously worked for Apple, specialising in training and events with charities and organisations to help people with disabilities access technology.

At Monzo, she uses her experience to develop and implement ideas to reduce barriers and improve service and design for vulnerable customers, in order to help Monzo with its mission to make money work for everyone.

Agenda Sessions

  • Power Panel: Progressive Finance & Financial Inclusion - It’s Not Just A Feel Good Move; It’s Good For Business. How Can Banks Capture This Enormous Opportunity? What Are The Challenges Around Digital Identity?


Speakers at this event