Paolo PorattiHead of Customer Service at Generali Global Corporate & Commercial
Paolo is responsible for overseeing and coordinating all activities aimed at ensuring a high level Customer Experience for Clients and Brokers who rely on Generali for their Corporate insurance coverage. To do this, among other things he manages Policy Issuing & Administration, takes care of the relationship with the main external business partners, guides innovation and change initiatives and takes care of the collections.
Paolo joined Generali in 2015 to lead the re-engineering of Italy Operations after the creation of Global Corporate & Commercial, and to implement a new operating model based on the enhancement of the direct relationship with the Market in the Post-Sales phase (Market Facing Operations).
As a professional, he matured his skills during 25 years of successful experiences in large international leading companies in the Financial Services sector such as Intesa, BNP, Bertlesmann, Barclays and AIG. In these contexts, Paolo plays roles of increasing responsibility in Finance, Sales & Distribution, Marketing & Communication, Operations and Internal Audit; he also dealt with corporate cultures in many countries, including England, Ireland, the United States, France, Spain, Germany, Albania and Bulgaria.
Paolo is a graduate in Economics and Business with a Masters in Business Administration, and collaborates with some universities in projects concerning managerial behaviors.