Jennifer CapassoChief Operating Officer, US Wholesale Banking at HSBC
Jen Capasso serves as the Chief Operating Officer for HSBC’s Wholesale businesses in the US. She has been with the company for over 16 years, having begun her career in Retail and Wealth Management. She has held several senior positions within HSBC’s Retail and Wholesale Banking units, and her career has spanned relationship management, credit, portfolio management and business support.
In 2019, Jen took on responsibilities leading the Sales Intelligence & Effectiveness team within the COO organization. In this role, she provided Relationship Management teams with the tools and data to support client growth, optimise processes, provide transparency of data and mitigate risk to the Bank. She also formalized the Commercial Banking ‘Customer First Program’, significantly improving NPS across the client franchise. Jen’s management of the Paycheck Protection Program (PPP) at the outset of the pandemic was instrumental to its success, positively impacting the customer and employee experience.
Jen holds a BA in Finance and Marketing from Marist College and has also completed the Harvard VPAL Cybersecurity Certification.