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September 12-14, 2022
The Marriott Marquis Times Square, New YorkNew York, NY

Lauren Quinn Volpe
Chief Customer Experience Officer at


Lauren is a Certified Customer Experience Professional with 25 years of experience in designing and delivering world class customer care solutions. Using essential VOC data and cutting-edge tools, she’s embedded a customer centric culture across many organizations, ranging from start-ups to publicly traded companies. Optimizing business operations with customer and merchant focused processes and products has delivered increased loyalty and sales throughout her career.

Agenda Sessions

  • Fireside Chat: Why Customer Experience Matters In FinTech