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Mallika Daswani
VP Digital Channels - Online Banking at TD Bank

Profile

Mallika Daswani is the Vice-President of Online Banking at TD Bank. In her role, Mallika leads the vision, strategy, growth and operations of the Online Banking Channel. In addition, Mallika is responsible for identifying digital capabilities that address customer needs and drive innovation resulting in revenue generation, cost savings, process improvement and customer satisfaction opportunities. Mallika was awarded the "TD 2019 CEO Leadership Award" for outstanding performance and exceptional contribution. Mallika also serves as VP of Technology on the board of Ascend Philadelphia, a Pan-Asian non-profit organization for Business Professionals in North America.


At TD, Mallika is leading large scale Digital Transformation initiatives such as agile transformation, artificial intelligence, virtual reality and open banking.


Prior to TD, Mallika worked with JP Morgan Chase, IBM Global Business Services and Oracle Consulting where she held progressive roles in digital strategy, management consulting and technology. Mallika obtained her Bachelors Degree from Drexel University and her MBA from Columbia Business School.

Mallika also holds a Commercial Pilot and Flight Instructor License from Flight Safety International.

Agenda Sessions

  • Panel: Chatbots, AI, automation: The technologies already changing banking and revolutionizing the CX

    3:20pm