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FinovateFocus Roundtable - Small Business Survival

March 25, 2021 | 10:15-11:45 am Central Time

Giving your SMB customers the tools they need to survive, and giving you the insights you need to engage them productively and profitably.

Focus areas change monthly

February Roundtable Topic - Digital UX

Each month FinovateFocus will tackle a mega-trend within the fintech ecosystem.


Supporting SME customers – supply chain financing
Supporting SME customers – supply chain financing

Help SMEs navigate the current wave of uncertainty. What can we expect as this new ’normal’ plays out over the coming months? Who is going to be able to grasp SME pain points and walk them through using technology in an accessible and transparent way? How have banks supported SMEs and what additional capabilities have they offered in the pandemic? Do banks run the risk of losing relevance and revenues to more digitally savvy providers? Are fintechs the right partners to provide flexibility, innovation, and personalization as key requirements?

Acceleration of digital for the SME sector – major shakeup in the payments department
Acceleration of digital for the SME sector – major shakeup in the payments department

Explore how COVID-19 has changed how merchants accept payments and review how SMEs are adapting to the further fundamental changes that will arise. With branches closed and face-to-face interactions at an all-time low, customers need to transfer money in a simple, contactless way. What does this mean for banks? Do they provision for the increased importance of omnichannel with players like Square, Venmo, Stripe and PayPal -- all offering products in SME payments?  

Digital customer acquisition
Digital customer acquisition

Identifying & attracting new-to-bank customers while deploying fast and seamless digital onboarding, instant lending, data-based KYC platforms, and pricing models.


Open Banking as a win-win service model - lowering the cost and providing better service
Open Banking as a win-win service model - lowering the cost and providing better service

The strategic importance of open banking and how we are in the midst of building the future. Explore the difference between open banking and banking as a service. Why you need to think about them differently and how to view the value proposition of banking as a service. Why partnerships and collaboration are critical to open architectures. And why banks need an ecosystem to succeed.

AI & automation as a platform for revolutionizing the CX
AI & automation as a platform for revolutionizing the CX

Enhancing your understanding of your SME customer, and the technologies that can help collect and analyze the data you have. Automating technology to speed up the process and enhance CX. Marrying AI, ML and NLP to achieve smooth integration of automation and human processes. Robotization (RPA), data and digital as a way to lower cost/income ratio.

Mobile wallets as alternative payment solution
Mobile wallets as alternative payment solution

Are offers/loyalty rewards dead or are they coming back from the grave? Will every retailer be expected to have their own mobile wallet? Or will a few (like Google) rise up and become the preferred mobile wallets among consumers?


SMEs as the new target for cyberattacks
SMEs as the new target for cyberattacks

Exploring the cyber-security frameworks as a protection against the cyberattacks. Mining the power of new technologies and security processes for effective authentication and customer data protection. Onboard and manage customer data in a simpler and safer way. How to protect your business from chargebacks.

Access to credit - Speeding up turnaround times for lending
Access to credit - Speeding up turnaround times for lending

Digital tools and application processes are a must in the pandemic world. It is crucial to accelerate the time it takes to apply and be approved for finance. This is an opportunity for banks and fintechs to step into the role of champion for the SME industry and initiate an easier access to finance as they seek real-time data to support their credit scoring models and better understand the risks facing their clients.

Customer service now and beyond
Customer service now and beyond

Responding to changing demands of consumers and SMEs (i.e., demand for end-to-end digital journeies, no paper, no branch visits). Exploring how to turn the growth in digital banking usage driven by COVID-19 into long term digital customers, developing truly digital customer-centric service allowing for digital account opening, onboarding, and applying for loan and credit.


Standing out with buy now, pay later (BNPL)
Standing out with buy now, pay later (BNPL)

In the world of stretching your dollar further than ever before, the BNPL solution comes as a tantalizing concept. Can SMEs offer BNPL to their customers as a service? Does this appeal to certain demographics or is it an all-around popular hit? Will BNPL solve the fear of credit card interest for hesitant customers?

Making it personal – personalized customer experience
Making it personal – personalized customer experience

Trusted banking partners who can best support their SME customers at every turn of their digital journey are the ones who can provide customizable solutions, whether they are focusing on digital invoicing tools or looking for real-time onboarding solutions. Be the trusted partner during the collective recovery period.

BFM – Business Finance Management for SME
BFM – Business Finance Management for SME

Helping SME customers take care of their finances so that they can focus on their business. How did the pandemic change the way SMEs look at technology? What are the available digital platforms? Is it time to shift from to the customer-centric focus instead of a product-centric one? Help SMEs move away from time consuming non-core activities like bookkeeping and legal with fully digitized banking processes. How can banks provide user-friendly, slick platforms to provide a seamless experience for their customers and create efficiencies at the same time?  


Sustainable SME banking
Sustainable SME banking

Supporting green SMEs with ethical data management systems, financial inclusion, microfinancing.

Be Seen. Be Heard.

Gain new leads. Be a thought leader. Elevate your brand.

FinovateFocus Roundtable provides the platform to connect with 1,000+ senior financial decision-makers annually. Tell us your business goals and we’ll help you achieve them. Lead a discussion as an expert speaker at the home of fintech innovation and choose branding opportunities to put your company at the front of your buyer’s mind. Digital opportunities are limited. Reach out now!

Join all of the FinovateFocus monthly events

Each month Finovate is zeroing in on one mega trend in fintech and running two digital events – FinovateFocus Connect and FinovateFocus Roundtable. Both events occur on the last Thursday of every month. Connect from 9am-11:45 am Central Time.  


FinovateFocus Connect
FinovateFocus Connect

FinovateFocus Connect is a one hour event delivering ten 3-minute meetings and nine 3-minute presentations.   

9am-10 am Central Time.  

Learn more
FinovateFocus Roundtable
FinovateFocus Roundtable

FinovateFocus Roundtable is a 1.5 hour event delivering two 30-minute peer-to-peer roundtable discussions with pre and post networking.  

10:15-11:45 am Central Time.  

Register now