This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Customer Experience Summit

For Chairmen/Chairwomen, CEOs and senior customer experience professionals. Customer experience is the linchpin in any organisation – B2B or B2C. Find out how to improve the experience you provide your customers.

May 10

Meet some of the innovators in the industry:

JOIN CRITICAL DISCUSSIONS AROUND CUSTOMER EXPERIENCE

Topics include:

  • Anticipating customer needs to increase customer satisfaction and retention
  • What is the role of humans, in the future of digital customer service?
  • Off the record chat – how Apple is driving a high-calibre experience for employees and customers
  • Is the future digital interface voice activated?