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Norman Buchanan
First Vice President of Design & Transformation at Alliant Credit Union

Profile

Norman Buchanan is the First Vice President of Design & Transformation at Alliant Credit Union. Buchanan is responsible for leading the vision, strategy, operational execution standards and continuous improvement of the member experience across all product categories and engagement channels. Organizational responsibilities include Member Experience Analytics, Market Research, Service Design, Customer Relationship Management (CRM), Front Line E-Mail Member Engagement and Service Recovery.

Agenda Sessions

  • Power Panel: CX Use Cases - How Does Technology Enable Us To Deliver Customer Delight?

    3:15pm

Speakers at this event