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COVID-19 Update

In light of recent developments the Flame conference has been postponed until 12 - 13 October 2020.

Any existing bookings are valid for the new event dates and attendees will have received an email notifying them. If you have already booked a room directly with the Hotel Okura or using the HotelMap platform please contact the hotel directly to amend your booking. If you are an existing attendee and have any questions or concerns, please contact either:

Your safety
Your safety

We're looking forward to welcoming our attendees, sponsors and speakers at FLAME this October.  

Our customers attend our events to connect, learn and do more business, effectively, safely and with confidence. That’s why we’ve collaborated with our venue partners, industry peers, suppliers, contractors and a range of health, government and local authorities to develop the Informa AllSecure best practice guidelines and standards. These will raise the bar on delivering safe, hygienic, productive and high-quality organised event experiences.

All Informa events will continue to prioritise the health and safety of colleagues and customers and will be run in accordance with official government and local authority guidance, as well as any venue or location-specific regulations.

In addition to this, Informa AllSecure adds a further layer of health and safety best practice standards and guidelines, that will be followed at our events wherever applicable and possible. The full range of best practice measures will be published soon. These measures will focus around four key areas: cleaning and hygiene, communications, protect and detect and physical distancing. They’re designed to provide you with confidence that at any Informa event around the world, we’re striving to provide the highest standards of safety, hygiene, cleanliness and quality.

Contact us with any questions
Book with total confidence
Book with total confidence

As the COVID-19 situation is changing daily, we want you to feel totally confident about booking onto our events.

  • If Informa needs to reschedule the event, we will simply roll over your booking to the new dates
  • If Informa is unable to run the event again in the next 12 months, you will be entitled to a full refund
  • If you have questions or concerns, please contact 
    • or call +44 (0) 20 7107 7206
    • or call +44 (0) 20 3377 3236