This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

GAIM Ops West
September 10 - 13, 2023
Omni La Costa Resort & SpaCarlsbad, CA

September 10 - 13, 2023
Omni La Costa Resort & Spa,
Carlsbad, CA

Sponsor & Exhibitor Manual

Below you will find information and links that will prepare you for GAIM Ops West 2021. Please read carefully through each section below and let know if you have any questions.


To arrange accommodation please go to the Plan Your Visit page.

Demand for rooms can be very high, so please book early to avoid disappointment. GAIM Ops West takes no responsibility for hotel reservations.

Informa Connect does not have a third party hotel booking agency representing this event aside from the above links. If you are contacted to book accommodation by any agency, this is not recommended as they are unknown to Informa Connect and the hotel.


Please refer to your contract for the number of complimentary and discount tickets included with your sponsorship package. 

Discount codes will be sent to you via email by and must be registered on the Booking page of your website using the provided codes.

At Event Safety & Informa AllSecure

Click here for more information on Show Guidelines & Security

Please note that Show Management cannot assume any responsibility or liability for lost, damaged, or stolen property.

Your safety at our events is our top priority. Please click here to see what we will be doing at this event to ensure we can bring you together with your peers, clients and colleagues as safely as possible.

Informa AllSecure is Informa’s approach to enhanced health and safety standards at our events following COVID-19. As the world’s leading events’ organizer, Informa has developed a detailed set of enhanced measures to provide the highest levels of hygiene and safety at its events, providing everyone with reassurance and confidence they are participating in a safe and controlled environment.

For further details on our 10 Key Commitments, please click here.


For those with a Booth Space included in their contract:

Exhibit spaces are 8'x10'. Power, WiFi, one table, and two chairs are provided complimentary.

Shipment Arrivals: Day 3 prior to event (see SHIPPING INFORMATION section below for further details.

Move-in: December 5th  1:00pm - 6:00pm

Move-out: December 7th  1:30pm - 4:30pm


Shipments must be sent directly to the Waldorf Astoria up to 3 days prior to the event. If received earlier, a $5 per box fee will be applied. Please see the resort's Shipping Document for more information.

Shipping Address

Boxes should be labeled as such:

Vendor Name:
GAIM Ops West 12/5-12/7
C/O Waldorf Astoria, Monarch Beach Resort & Club
One Monarch Beach Resort
Dana Point, CA 92629
Box # ___ of ____

Shipping Costs

Inbound Handling Fees:
Zero – 5 pounds               $5.00 per box
6-20 pounds                      $10.00 per box
21-50 pounds                    $15.00 per box
50 + pounds                      $25.00 per box
Crates and Pallets            $100.00 each + $5.00 handling fee

Outbound Handling Fees:
$5.00 per box plus cost of Inbound Fees listed above