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7 December 2021
Crowne Plaza London - Kings CrossLondon

7 December 2021
Crowne Plaza London - Kings Cross,
London

Reconnect with your industry

We're looking forward to welcoming our attendees, sponsors and speakers back

Find out how we're bringing the industry together safely this December

Your safety is our priority

As the COVID-19 situation is changing daily, we want you to feel totally confident about booking onto our events.

Following governement guidelines

Our first priority in bringing Complaints Management Forum back in person is to work closely with local authorities and venue partners.

Venue capacity

The event will be planned carefully in accordance with the latest UK government guidelines.

If necessary, we will operate at 50% capacity for the venue.

Please note: this will be subject to change, capacity may increase as we get closer to the date of the event. 

Book with confidence

  • If you book and pay now but, for any regulatory or company policy reason, you cannot attend we will issue you with:
    • a credit note for you, or a colleague, to attend another event
    • or a full refund
  • If you have questions or concerns, please email us or call +44 (0) 208 052 0601

Informa AllSecure

Informa AllSecure is a comprehensive set of enhanced measures to provide everyone who joins our events with the confidence that the highest standards of hygiene and cleanliness are being applied. 

You may notice more frequent cleaning of high-touch areas at our events, as well as hand sanitising stations and signage encouraging everyone to regularly wash and disinfect their hands.

Our event services teams are on hand in advance of the event and onsite for any questions and for further information.