GM focuses on customer service

According to the Oakland Press, GM is now focusing on building quality customer service into their operations. Mark Reuss, president of GM North America, is focusing on creating a new type of company for GM, and taking a step by listening to exactly what customers have to say about their service. They're trying to create an environment where all employees can help the customers directly.

'This is the kind of service I'm talking about ' person by person, customer by customer. This is the kind of customer focus we're building throughout GM these days and the kind of service I expect all our employees to embrace whenever and wherever they can.'