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Susan Hetrick
Global Head, People Development at Bank ABC


Dr. Susan Hetrick is a well-respected, solution-oriented and charismatic senior HR leader. Much of her career has been spent in global companies specializing in financial services. Enjoying corporate challenges from start up to changing established organizations, she has spearheaded culture change and delivered leadership and people solutions. She has worked with RBS Group, HSBC, AEGON, the World Bank Group and the Arab Banking Corporation. Dr. Susan is the trusted advisor and strategic partner to senior leaders and boards. She is a conference speaker and published author on people management and culture in global companies. Dr. Susan has lived and worked in the UK, Poland, USA and the Middle East, and has travelled to more than 55 countries.

Agenda Sessions

  • The Great Opportunity: Rethinking People and Culture Strategies