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Delivered as a Hybrid Event
In-Person: February 16-18 • Virtual: February 22Philadelphia, PA


Below you will find information and links that will prepare you for the Hub, SPP & eServices Optimization Virtual Event 2021. Please carefully read through each section below and let Meghan know if you have any questions. 

Key Contacts 


Karen Hanover | +1-212-600-3436 | 


Meghan Gemmell | +1-212-600-3438 |


Here is a list of important deadlines for VIRTUAL:

Friday, August 27th 

  • Pass registration due
  • Speaker bios due
  • Virtual exhibit materials (logos, videos, links, downloads) due to be uploaded to Dropbox
  • Pre-recorded session submissions due

Wednesday, September 8th

  • Slides due (as PowerPoint and PDF)

More information for these items are found below.

Pass Registration - Due August 27th

You are entitled to a certain number of complimentary registration passes per your agreement. If you are unsure how many passes you have used or what comes with your package, please contact Meghan Gemmell -

Complimentary Passes

The primary contact from each company will receive a unique activation link and details of how to create an account on our registration portal, Visit Connect, to register your complimentary Main Conference and Booth Staff passes for the in-person event. All in-person passes will be automatically registered for the virtual event.

Please note: 

  • If you have any Virtual Only passes included in your agreement, please contact Meghan Gemmell
  • If you have any changes to your registered passes, please email changes to Meghan Gemmell

Speakers will automatically be registered, please do not use your allotments to register speakers. If you have not yet submitted your speaker details, please send to Meghan Gemmell (

Meghan Gemmell will be contacting all speakers directly with further information about their participation.

Additional Passes

If your need to register for additional booth passes over your allocation, please contact Karen Hanover - 

If you need to register for additional conference passes over your allocation - this can be handled through delegate sales: John Kuchinski -

Virtual Event: September 28th 2021

As Hub, SPP & eServices Optimization 2021 is a hybrid event, we will be running the virtual portion September 28th. Below you will find the important details and deadlines to prepare for the virtual event.

Company Profile Hub: Due August 27th 

Please prepare the following information:

  • Company name
  • Company description (500 characters max with spaces)
  • Company logo (500 x 300 px with transparent background)
  • Company website URL
  • Videos: up to 3 (5min max each) - HD 1920 x 1080 px or 1280 x 720 px - MP4
  • Social Media Links (Facebook, Twitter, Instagram & Linked are possible)
  • Downloads - up to 3 - PDFs
  • Background Image/Color Image (1920 x 1080 px (landscape), jpg or png format)
  • Banner Image (600 x 250 px, jpg or png format)

Please submit your materials by filling out this form.

If you have any questions or concerns, please email Meghan Gemmell at

Exhibiting Sustainably

At Informa Connect, we have an ambition to become a champion of sustainability within our business and across the specialist markets we serve. 

As part of our FasterForward programme, we have committed to a series of specific and ambitious goals and activities that, over a five year period, will help us become an ever more sustainable, high impact business while supporting and accelerating change in our markets. 

Exhibitor Sustainability Checklist

Firstly we have put together a useful checklist for you to follow on how you can exhibit at our event more sustainably - click here to learn more

Better Stands

Through our commitment to the evolution of the exhibitions industry, we aim to ensure that we are delivering the best possible experience for our customers. We believe that by moving away from the use of disposable exhibition booth we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events. Therefore, as part of event regulation we ask that exhibitors do not use disposable booth. Disposable booths are defined as space only stands made to be used only once which are usually constructed from raw materials at the venue during build up and the main structure is disposed of after the event.

More Info on Better Stands - click here

**We are specifying that any freebuild exhibitors must demonstrate evidence at both the design concept and build methodology that your stand’s core structural materials are re-useable or recycled