Ross KittletyStrategic Director at Paragon
Ross has spent 15 years in the customer communication management space helping customer transfer their communication strategy to deliver better customer experience. Strong leadership and a track record in commercialisation, marketing, transactional, product development, research and development, solutions, and sales enablement at an executive management level. With a strong commercial vision and strategic understanding across multiple sectors, Ross utilises this experience to drive effective change with communication at the core, resulting in the ability to design and implement innovative propositions from design through to commercial success.
Working with the world’s leading organisations and national governments Ross can draw on this wealth of experience to work in partnerships with organisation to support and consult on regulatory change, technology innovation, customer engagement, channel optimisation and real commercial benefit to organisations.
With the constant change in the Asset, Wealth and Pension space in recent years Ross has played a pivotal role in the asses, planning and implementation of several significant changes across the consultancy, technology, and customer engagement space, delivering benefit to organisations at many levels. Whether it be engagement strategies, digital transformation or integration Ross has supported several key players in the space to plan and deliver transformation.