Dan ScottQuality & Project Manager at Complete IT
First and foremost, I love solving business challenges through the use of technology and helping businesses grow and exceed their goals by using technology effectively.
The technology itself is only a small part of the story, you can't effect business transformation by just having buying the latest and greatest. As Lee Cockerell, former EVP of Operations for the Walt Disney World Resort famously says "It's not the magic that makes it work, it's the way we work that makes it magic" and I couldn't agree with him more. Technology alone doesn't bring business success, it's really about understanding the business need or opportunity, careful planning, structured implementation, training, and embedding.
More than anything, in order to allow technology to bring about real business benefit and change, I believe you have to be passionate for the outcome and commit to the 'why' behind the change, not just 'what' the change is. Nobody woke up 'wanting a CRM', they wanted to track, measure and then improve their customer engagement, so later decided a CRM would help them achieve those goals - very different ways to arrive at the same end.
Throughout my career I have learned to always challenge myself and embrace new ideas, skills and ways of working. Starting in technical hands-on roles, moving to project management, team management & leadership, software implementation, data reporting & analysis, product development & portfolio strategy, I am always eager to learn and teach others.
I believe that great customer service is the key to differentiate a business from its competition - no-one remembers what you did, they remember how you made them feel. Treat people the way you would like to be treated, expect great things from those on your team and give your all. Make a difference - nothing else matters.