Live from #TMRE13: Combining Customer Insights, Competitive Intelligence & Customer Analytics
Today we kicked off the Business & Competitive Intelligence Track with The Magical Intersection: How Combining Customer Insights, Competitive Intelligence and Customer Analytics Creates Optimal Business Results presented by Melanie Wing, Vice President, Strategic Marketing, Customer Insights Leader, Equifax.
Start off today, by thinking about our consumer and what they need.
B2B Needs: Decision-makers are human.
Most professionals are interested in succeeding:
- make a profit
- have fun
- gain power
- avoid hassle
- avoid risk
The challenge:
- Customer needs
- competitor capabilities
- Customer behavior
- data silos: need to be aligned to get a 360-degree view of the customer, build predictive models - lose a customer/purchaser.
- Market research is now just about gaining insights that can give you direction. What it won't give you is precision.
- You have to do it systematically. It cannot be done helter-skelter because you end up with a lot of data but no insight.
We're making progress but the key is to put together these 3 types of insights for actionable results.
ABOUT THE AUTHOR
Formerly a senior copy editor at Thomson Reuters, a research editor at AOL, and a senior web publicist at Hachette Book Group, Valerie M. Russo is editor at large of The Front End of Innovation Blog, The Market Research Event Blog, The World Future Trends Tumblr, the Digital Impact Blog, and also blogs at Literanista.net. She is the innovation lead and senior social media strategist for the Marketing and Business Strategy Division of the Institute for International Research, an Informa LLC., and her poetry was published in Regrets Only on sale at the MOMA Gift Shop. Her background is in Anthropology and English Literature. You can reach her at vrusso@iirusa.com or @Literanista.
