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MADS FAQ section:

See answers to some of the most frequently asked questions regarding MADS West 2020 here.

When and where will MADS West 2020 now take place?

July 28-30 at the same venue, Hotel Kabuki in San Francisco, CA.

I am a current MADS West 2020 paid conference registrant; now that the event has been postponed to July, what will happen with my pass?

We have automatically transferred your registration to the dates of July 28-30 to help make this a seamless transition for you. In the next week, you will receive an email confirmation of your registration along with updated event and hotel information and cancellation terms.

What is the hotel room cancellation policy?

Individuals who have made hotel reservations inside the MADS West room block will not have to pay penalties or fees associated with cancelling their reservations.

**Please note, you must contact the hotel directly and cancel your reservation as soon as possible or you will be liable for the room charge. 

More details regarding the room block over the new dates will be shared as soon as possible.

Who should I contact if I have questions
Why did you make the decision to postpone MADS West 2020?

As corporate travel considerations continued to escalate, we worked around the clock with the conference venue and other partners to be able to confirm new dates for MADS West 2020. Our top priority was to make the transition as smooth as possible for all the members in our community, from our attendees and speakers to our exhibitors, sponsors and partners.

Our decision to move the event to July is also based upon our desire to provide you with the value you’ve come to expect when attending MADS West.