MarketWatch: An Assessment of the Growing Customer Relationship Management Market - CRM as an Effective Cost Saving Tool ....

Check out this great article on MarketWatch, it discusses how Research and Markets has announced the addition of the "Customer Relationship Management Market Assessment 2008" report to their offering. The article discusses how CRM has seen growth through cell phones, Web 2.0 strategies and new software serving both big and small organizations. It's a great booster to any CRM professional. I highly suggest that you check it out. Do you agree that CRM is growing and ever changing industry?