This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


Elena Donckerwolcke
Director, Enterprise Resiliency Office at BNY Mellon


In January 2020, Elena joined the Bank of New York Mellon SA/NV as Enterprise Resiliency Officer. The Enterprise Resiliency Office is a first line office centralising the oversight of traditional operational resiliency functions including incident & crisis management, business continuity and disaster recovery testing. Elena is responsible for developing and driving the firm’s enterprise resiliency strategy; addressing European and global regulatory resiliency requirements; coordinating with business, technology, and operations to drive strategic operational resiliency improvements; and ensuring effective governance of the bank’s operational resiliency efforts.

Elena has over 23 years of experience and she served KMPG Belgium’s Financial Services Advisory practice as a Director, UBS Wealth Management Belgium as Head of Business Management and the Affluent segment, and PwC Belgium and Hong Kong as senior manager in the Advisory practice, leading several large international transformation projects.

An active participant in industry forums, Elena holds an MBA from London Business School (UK), and has Master degrees from the University Of Antwerp (Belgium) and the KU Leuven (Belgium).

Agenda Sessions

  • Benchmarking: Establishing industry standards for embedding operational resilience post Covid-19