Frequently Asked Questions
I'm already registered attendee, what happens with my registration?
Your existing in-person conference registration ticket will automatically be carried over to our 100% virtual event and you do not need to re-register. Should you have any queries about your registration, please contact our Delegate Relations Director Jessica Purnell at firstname.lastname@example.org
I am a sponsor/exhibitor, what happens next?
Our number one priority is to deliver you an outstanding virtual experience, resulting in more opportunities for networking, brand visibility and lead generation than ever before. Your dedicated account manager will be in touch over the coming days to provide next steps and answer any questions you may have. Should you have immediate questions, please contact Linda Cole at Linda.Cole@informa.com.
I am a speaker on the agenda, what happens next?
Please see our video update to speakers for an update on next steps to follow. Our production team will follow up with you over the coming days to re-confirm your participation as a speaker for our virtual event, and also answer any questions you may have. Should you have any immediate questions, please contact Leena Shaw at Leena.Shaw@informa.com.
How will the presentations be delivered in a virtual format?
All speaker presentations will be accessible from your computer or mobile device with a mix of live and pre-recorded sessions. As a virtual attendee, you will be able to access all speaker presentations across all 4 streams at your own pace. You will still be able to submit questions to each speaker and get them answered by the speaker directly. All presentations will be released during throughout the week of the event and will be accessible for 30 days post-event.
How will the virtual exhibition look?
Our digital exhibition will be accessible alongside the scientific agenda presentations. Each virtual exhibit booth will be aligned with one of our 4 topic streams, providing a simple way for you to connect with relevant vendors and suppliers. We are currently working with all of our exhibitors to showcase their novel technologies and products in a 100% digital format, so stay tuned for additional details on how this will look.
Will I still be able to communicate with attendees, speakers and exhibitors?
Yes, we are finalising our technology platform that will allow you to ask questions and discuss your challenges with all attendees, speakers and exhibitors. We will add that information here over the coming weeks.
Do I need to pay VAT now that the event is virtual?
Paying VAT depends on where you are based. Attendees based in UK or Europe are subject to a 20% VAT, and attendees based outside of Europe and attendees based in Europe with a registered VAT number do not need to pay VAT.
I already booked flights / hotel accommodations, can these be refunded?
Please follow up with the airline / hotel directly to inquire about cancellation policies.
Still have questions?
Please contact our Event Marketing Manager Disha Koshal at Disha.Koshal@informa.com